A few more bits of key information you’ll need to know.
Student Code of Conduct
The Code of Conduct lays out how we expect you to behave at Full Tilt Training Solutions. It exists to help make sure all learners studying with us enjoy an atmosphere of mutual understanding, respect and professionalism. Full Tilt Training Solutions is a supportive adult learning environment that celebrates diversity, embraces equal opportunity and is free from discrimination and harassment.
As a learner at Full Tilt Training Solutions, it is your responsibility to know what is in the Student Code of Conduct.
You can read and download the Student Code of Conduct here.
Feedback and Complaints Process
We value your feedback and recognise that we can improve our products and services with the effective handling of complaints and feedback. Our process reconciles the interests of clients and FTTS whilst ensuring expectations of fairness are met.
Full Tilt Training Solutions will manage and respond to client complaints and feedback involving the conduct of:
- FFTS Lecturers or other staff,
- a third-party providing services on FTTS’s behalf, its trainers, assessors or other staff or,
- a student at FTTS
Your complaint or feedback will be addressed in a timely manner, and you will receive a written reply on completion of FTTS’s investigation. If a longer investigation is required you will be kept informed and regularly updated on the progress of the matter.
The written response will include the outcome of the complaint, reasons for the decision, any changes which have resulted from the complaint, an apology where appropriate and information about the option to have the complaint reviewed by an external agency, such as the Ombudsman.
For more information about what will happen with a complaint that is made, you can read our Complaints Policy.
How to Submit a Complaint
Complete an online feedback form
or
Download a Client Feedback/Complaint Form
Email the form to admin@fulltilttraining.com.au to:
Director of Full Tilt Training Solutions