Privacy Policy

Our Commitment to Your Privacy

Full Tilt Training Solutions (RTO 52793) is committed to protecting the privacy, confidentiality and security of personal information collected, stored, used and disclosed in the course of providing vocational education and training services.

We manage personal information in accordance with applicable legislation and regulatory requirements. This policy explains what information we collect, why we collect it, how we use it, who we may share it with, and how you can access or correct it.

Legislative Requirements

Full Tilt Training Solutions manages personal information in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Student Identifiers Act 2014
• National Vocational Education and Training Regulator legislation
• National VET Data Policy
• Standards for Registered Training Organisations (RTOs)
• Any applicable State or Commonwealth legislation

What Information We Collect

Personal Information

• Full name
• Date of birth
• Residential and postal address
• Telephone number
• Email address
• Emergency contact details

Student Information

• Enrolment information
• Attendance records
• Assessment outcomes
• Qualification records
• Statements of Attainment
• Recognition of Prior Learning (RPL) applications
• Credit Transfer applications

Unique Student Identifier (USI)

• USI details
• Identity verification documents where required

Sensitive Information

Where necessary and with your consent, Full Tilt Training Solutions may also collect:

• Medical information
• Disability information
• Learning support requirements
• Language, literacy, numeracy and digital skills information

Why We Collect Your Information

Full Tilt Training Solutions collects personal information for the purpose of:

• Processing enrolments
• Delivering training and assessment services
• Issuing qualifications and Statements of Attainment
• Reporting training activity to regulatory and government bodies
• Managing student support services
• Meeting regulatory and compliance requirements
• Conducting quality assurance and continuous improvement activities

Failure to provide required information may affect our ability to provide training services or issue certification.

Personal information will not be used for unrelated purposes without your consent unless required by law.

Who We May Share Your Information With

Full Tilt Training Solutions may disclose personal information where required or authorised by law. Information may be disclosed to:

• National Centre for Vocational Education Research (NCVER)
• Australian Skills Quality Authority (ASQA)
• Training Accreditation Council (TAC) Western Australia
• State Training Authorities
• Unique Student Identifier (USI) Registrar
• Commonwealth and State Government departments
• Employers where authorised by the student
• Funding bodies
• Auditors and compliance consultants
• Third-party service providers engaged by Full Tilt Training Solutions

Information will only be disclosed where necessary and lawful. Information will not be released to any other third party without your written consent.

National VET Data Collection

As a Registered Training Organisation, Full Tilt Training Solutions is required to submit training activity data under the National VET Data Policy for the National VET Provider Collection.

Data held by the National Centre for Vocational Education Research (NCVER) may be used and disclosed for the following purposes:

• Populate authenticated VET transcripts
• Facilitate statistics and research relating to education, including surveys and data linkage
• Pre-populate RTO student enrolment forms
• Understand how the VET market operates for policy, workforce planning and consumer information
• Administer VET, including program administration, regulation, monitoring and evaluation

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988. For further information visit ncver.edu.au.

Unique Student Identifier (USI)

Full Tilt Training Solutions is authorised to collect, verify and use your Unique Student Identifier (USI) in accordance with the Student Identifiers Act 2014.

USI information may be disclosed to the USI Registrar and government agencies authorised under legislation.

Direct Marketing

Full Tilt Training Solutions may occasionally provide you with information regarding new courses, industry updates and training opportunities.

You may opt out of marketing communications at any time by contacting us at admin@fulltilttraining.com.au or by following the unsubscribe instructions in any communication we send you.

How We Protect Your Information

Full Tilt Training Solutions implements measures to protect personal information including:

• Secure electronic systems and password-protected databases
• Access controls – only authorised personnel may access personal information
• Secure physical document storage
• Staff confidentiality obligations
• Secure disposal procedures when records are no longer required

Data Breach Management

Full Tilt Training Solutions takes data breaches seriously. In the event of an actual or suspected data breach, we will:

• Investigate the incident promptly
• Assess the risk of harm to affected individuals
• Contain the breach
• Notify affected individuals where required
• Notify relevant authorities where required by law
• Implement corrective actions to prevent recurrence

Retention of Records

Student records are retained in accordance with legislative and regulatory requirements including the Standards for Registered Training Organisations, Australian Qualifications Framework requirements and applicable legislation.

Where records are no longer required, they will be securely destroyed or de-identified.

Accessing and Correcting Your Information

You have the right to request access to personal information Full Tilt Training Solutions holds about you, and to request correction of information that is inaccurate, outdated, incomplete or misleading.

Requests should be made in writing to:

Administration Team
Full Tilt Training Solutions
Email: admin@fulltilttraining.com.au
Mail: Unit 4/186 Main Street, Osborne Park WA 6017

Full Tilt Training Solutions will respond within a reasonable timeframe. Where access cannot be provided, we will advise you of the reason in writing.

Anonymity

Where lawful and practicable, you may interact with Full Tilt Training Solutions anonymously or using a pseudonym. However, anonymous participation may not be possible where enrolment is required, certification is to be issued, or regulatory reporting obligations apply.

Overseas Disclosure

Full Tilt Training Solutions does not routinely disclose personal information overseas. Where overseas disclosure becomes necessary, we will take reasonable steps to ensure your information is protected in accordance with Australian privacy requirements.

Privacy Complaints

If you believe your privacy has been breached or you have a concern about how your personal information has been handled, you may lodge a complaint with Full Tilt Training Solutions.

Privacy complaints are managed in accordance with our Complaints and Appeals Policy and Procedure.

Submit your complaint in writing to:
Email: admin@fulltilttraining.com.au
Mail: Unit 4/186 Main Street, Osborne Park WA 6017

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

This policy is reviewed annually or whenever legislative or regulatory changes occur. Current version: V1.0 – June 2026. Next review: June 2027.

Document owner: RTO Manager | Approved by: Director