Student Handbook

Welcome to Full Tilt Training Solutions

Thank you for choosing Full Tilt Training Solutions as your training provider. This Student Handbook provides important information about your rights and responsibilities as a student, our services, support available to you, and the policies and procedures that apply during your training.

Please read this handbook carefully before commencing your course and keep it for reference throughout your training. If you have any questions, our team is available to help.

Contact Information

Full Tilt Training Solutions (RTO 52793)
ABN: 59 642 631 356
Phone: 08 6256 1478
Email: admin@fulltilttraining.com.au
Website: www.fulltilttraining.com.au

Head Office:
4/186 Main Street
Osborne Park WA 6017

Training Facility:
Ellenbrook Speedway
288 Ellenbrook Road
Bullsbrook WA 6084

About Full Tilt Training Solutions

Full Tilt Training Solutions is a Registered Training Organisation delivering nationally recognised training and assessment services across Western Australia.

Our commitment is to provide:

• Quality vocational education and training
• Industry-relevant learning experiences
• Fair and transparent assessment processes
• Supportive learning environments
• Continuous improvement through student and industry feedback

We deliver training in accordance with the requirements of the Vocational Education and Training (VET) Quality Framework.

Student Rights

As a student, you have the right to:

• Be treated fairly and respectfully.
• Learn in a safe and supportive environment.
• Receive accurate information before enrolment.
• Access support services.
• Have your personal information protected.
• Make complaints and appeals without fear of disadvantage.
• Receive fair assessment.
• Access your training records.
• Receive certification upon successful completion and meeting all requirements.

Student Responsibilities

Students are responsible for:

• Providing accurate enrolment information.
• Treating staff and other students respectfully.
• Following workplace health and safety requirements.
• Completing assessments honestly.
• Attending scheduled training sessions.
• Maintaining appropriate behaviour.
• Advising Full Tilt Training Solutions of any support needs.
• Keeping contact details up to date.
• Paying fees according to agreed arrangements.

Pre-Enrolment Information

Before enrolling, students will receive information regarding:

• Course outcomes
• Entry requirements
• Delivery methods
• Assessment requirements
• Duration
• Fees and charges
• Refund arrangements
• Support services
• Complaints and appeals
• Recognition pathways

Students are encouraged to ask questions before enrolling to ensure the course meets their needs.

Unique Student Identifier (USI)

Students undertaking nationally recognised training must have a valid Unique Student Identifier (USI).

A USI can be created free of charge at:

www.usi.gov.au

Certification cannot be issued until a valid USI has been provided.

Student Support Services

Full Tilt Training Solutions is committed to supporting students throughout their learning journey and ensuring that students are enrolled in training that is appropriate to their skills, knowledge, and support needs.

Support services may include:

Language, Literacy, Numeracy and Digital Skills (LLN) Language, Literacy and Numeracy (LLND) Assessment

All prospective students are required to complete a Language, Literacy and Numeracy (LLN) assessment and a Learning, Literacy, Numeracy and Digital Skills (LLND) assessment before enrolment is confirmed.

The LLN assessment is used to:

• Determine whether a student has the foundation skills required to participate successfully in their chosen course.
• Identify any language, literacy, numeracy or digital skills support needs before training commences.
• Ensure students understand the training and assessment requirements of the course.
• Assist trainers and assessors in providing appropriate learning support and reasonable adjustments where suitable.

The LLND assessment is used to:

• Identify whether a student has the foundation skills required to successfully participate in their chosen course.
• Determine whether additional support may be required.
• Assess a student’s digital literacy skills where training and assessment involves the use of computers, online learning platforms, electronic resources, or digital communication tools.
• Ensure the course is suitable for the student’s individual needs and capabilities.
• Meet the requirements of the training product and industry expectations.

Assessment results are reviewed by Full Tilt Training Solutions prior to enrolment.

Results are treated confidentially and will only be discussed with you if there is an indication that additional support may be beneficial. Where support needs are identified, Full Tilt Training Solutions may provide:

• Additional trainer or assessor support.
• Modified learning resources.
• Additional learning and practice activities.
• Extended assessment timeframes where appropriate.
• Reasonable adjustment strategies.
• Digital literacy support and guidance.
• Referral to external specialist support services where required.

Reasonable Adjustment

Reasonable adjustment may be provided to support students with identified needs, provided the integrity of the training product, assessment requirements, workplace outcomes, licensing requirements, and unit of competency standards are maintained.

Fees and Charges

Course fees are provided prior to enrolment.

Fee information includes:

• Tuition fees
• Resource fees
• Payment schedules
• Additional charges (if applicable)

Students must ensure fees are paid according to agreed arrangements.

Refund Policy

Full Refund

Students are entitled to a full refund where:

• Full Tilt Training Solutions cancels a course.
• Full Tilt Training Solutions is unable to deliver agreed services.

Student Withdrawal

Refunds may be granted based on:

• Notice provided
• Course commenced status
• Individual circumstances

Refund requests must be submitted in writing.

Training and Assessment

Training and assessment are designed to meet the requirements of nationally recognised training products.

Students will receive information regarding:

• Unit requirements
• Assessment methods
• Assessment timelines
• Submission requirements

Assessment methods include:

• Observation
• Practical demonstration
• Written activities
• Theory Questioning

Principles of Assessment

Assessment is conducted according to:

• Fairness
• Flexibility
• Validity
• Reliability

Rules of Evidence

Evidence collected must be:

• Valid
• Sufficient
• Authentic
• Current

Reassessment

Students who are assessed as Not Yet Competent (NYC) will be provided opportunities for reassessment according to the relevant assessment policy.

Additional training may be required before reassessment.

Recognition of Prior Learning (RPL)

Students may apply for Recognition of Prior Learning (RPL).

RPL recognises skills and knowledge gained through:

• Employment
• Previous training
• Life experience
• Volunteer work

Applicants will receive information regarding evidence requirements and assessment processes.

Credit Transfer

Full Tilt Training Solutions recognises qualifications and Statements of Attainment issued by other Australian Registered Training Organisations.

Credit Transfer applications must be supported by appropriate certification documentation.

Academic Integrity

Students are expected to act honestly and ethically.

Academic misconduct includes:

• Plagiarism
• Collusion
• Contract cheating
• Falsifying evidence
• Assessment fraud

Breaches may result in:

• Reassessment requirements
• Formal warnings
• Withdrawal from the course

Use of Artificial Intelligence (AI)

Students may only use AI tools were authorised by the trainer or assessment instructions.

Students remain responsible for ensuring all submitted work:

• Is their own
• Is accurate
• Meets assessment requirements

Undisclosed or inappropriate use of AI may be treated as academic misconduct.

Complaints and Appeals

Full Tilt Training Solutions is committed to providing a fair, transparent and accessible complaints and appeals process for students, staff and stakeholders.

Principles

The complaints and appeals process:

• Is available at no cost.
• Is confidential where practicable.
• Follows principles of natural justice and procedural fairness.
• Allows all parties to present their case.
• Allows a support person to attend meetings.
• Ensures there is no victimisation of complainants.
• Is managed by an impartial person.
• Is documented and recorded.
• Supports continuous improvement.

What is a Complaint?

A complaint may relate to:

• Training delivery.
• Assessment processes.
• Staff conduct.
• Student conduct.
• Administrative services.
• Facilities and resources.
• Third-party service providers.

What is an Appeal?

An appeal may relate to:

• Assessment decisions.
• Recognition of Prior Learning outcomes.
• Credit transfer decisions.
• Enrolment decisions.
• Cancellation or suspension decisions.
• Other administrative decisions.

How to Lodge a Complaint or Appeal

1. Complaint or appeal submitted in writing.
2. Acknowledgement provided within 5 business days.
3. Investigation undertaken.
4. Outcome provided within 30 calendar days wherever possible.
5. Where additional time is required, all parties are advised in writing.
6. Records are maintained in the Complaints and Appeals Register.

External Review

Where a matter cannot be resolved internally, Full Tilt Training Solutions may recommend an independent mediator.

Students may also contact:

National Training Complaints Hotline
13 38 73
www.dese.gov.au/national-training-complaints-hotline

Student Code of Conduct

Students must:

• Behave respectfully.
• Follow trainer instructions.
• Comply with safety requirements.
• Respect facilities and equipment.
• Respect diversity and inclusion.

Unacceptable behaviour includes:

• Bullying
• Harassment
• Discrimination
• Threatening behaviour
• Violence
• Theft
• Property damage
• Drug and alcohol use
• Possession of weapons

Serious breaches may result in suspension or cancellation of enrolment.

Work Health and Safety

Students must comply with all Work Health and Safety (WHS) requirements.

Students must:

• Follow safety instructions.
• Wear required PPE.
• Report hazards immediately.
• Participate safely in practical activities.

Students who present a safety risk may be excluded from training activities.

Privacy and Confidentiality

Full Tilt Training Solutions complies with:

• Privacy Act 1988
• Student Identifiers Act 2014
• National VET Data Policy

Personal information may be disclosed where required to:

• NCVER
• ASQA
• State Training Authorities
• USI Registrar
• Government departments

Students may request access to their personal information.

Student Records

Students may request access to their records at any time.

Records are securely maintained in accordance with legislative requirements.

Issuing Certification

Certification will be issued within 30 calendar days of:

• Successful completion of all requirements
• Finalisation of assessment
• Payment of all fees
• Provision of a valid USI

Certification may include:

• Qualification
• Statement of Attainment
• Record of Results

Changes to Services

Where changes occur that affect students, Full Tilt Training Solutions will notify affected students as soon as practicable.

This may include:

• Course transitions
• Qualification updates
• Trainer changes
• Schedule changes
• Ownership changes

Student Feedback

Student feedback is highly valued and contributes to continuous improvement.

Students may provide feedback through:

• Surveys
• Evaluations
• Complaints
• Informal discussions

Feedback is reviewed regularly to improve training and assessment services.

This handbook is reviewed annually. Current version: V2.0 — June 2026. Next review: July 2027. The current version is always available on our website.

Approved by: RTO Manager