Student Support

Our Commitment to Student Success

Full Tilt Training Solutions is committed to providing a supportive, inclusive and accessible learning environment that enables all students to successfully participate in and complete their training.

We recognise that students may have individual support needs and we are committed to identifying and responding to those needs through appropriate support services, reasonable adjustments and referral pathways.

Support is available before enrolment, during training and after completion. We are committed to:

• Providing accurate pre-enrolment information
• Identifying support needs prior to enrolment
• Monitoring student progress throughout training
• Providing access to appropriate support services
• Making reasonable adjustments where appropriate
• Referring students to external support services where necessary
• Promoting equal opportunity and access to learning

Identifying Your Support Needs

Support needs may be identified through:

• Enrolment discussions
• Language, Literacy, Numeracy and Digital Skills (LLND) assessments
• Student self-disclosure
• Trainer observations during training
• Assessment outcomes
• Student feedback
• Employer feedback where applicable

You are encouraged to discuss any support requirements with Full Tilt Training Solutions as early as possible – ideally before enrolment – so that appropriate arrangements can be put in place before training commences.

Language, Literacy and Numeracy (LLN) Assessment

As part of the pre-enrolment process, all prospective students are required to complete a Language, Literacy and Numeracy (LLN) assessment before enrolment can be confirmed.

The LLN assessment helps Full Tilt Training Solutions to:

• Determine whether you have the language, literacy and numeracy skills required to successfully participate in your chosen course
• Identify any potential barriers to learning and assessment
• Determine whether additional learning support may be required
• Assist trainers and assessors in planning appropriate support strategies
• Ensure you are able to understand training materials, complete assessment tasks and meet workplace requirements
• Improve student success, progression and completion outcomes
• Meet foundation skills requirements contained within training package qualifications and units of competency

The LLN assessment uses the Australian Core Skills Framework to determine foundation skill levels. It is not designed to prevent you from enrolling – its purpose is to identify support needs and ensure you have the greatest opportunity for success.

Learning, Literacy, Numeracy and Digital Skills (LLND) Assessment

In addition to the LLN assessment, all prospective students are required to complete a Learning, Literacy, Numeracy and Digital Skills (LLND) assessment before enrolment.

The LLND assessment helps Full Tilt Training Solutions to:

• Assess your readiness to participate in vocational education and training
• Identify learning support requirements
• Evaluate digital literacy capabilities required for training and assessment activities
• Determine your ability to use technology including email communication, online learning platforms, electronic forms and assessments, and digital devices and applications
• Identify any additional support requirements relating to online learning or technology use
• Ensure you have the necessary foundation and digital skills to successfully complete your course

What Happens After the Assessments?

Results from both the LLN and LLND assessments are reviewed by Full Tilt Training Solutions prior to enrolment. Where support needs are identified, we may:

• Provide additional trainer or assessor support
• Develop an individual support plan
• Implement reasonable adjustments where appropriate
• Provide additional learning resources
• Offer digital literacy assistance
• Refer you to external support services
• Recommend further foundation skills development prior to enrolment

All assessment information is treated confidentially and used solely for the purpose of determining learner suitability, identifying support needs and supporting your success.

Internal Support Services

Learning Support

• Study skills assistance
• Assessment guidance and clarification
• Additional trainer and assessor support
• Learning strategies and coaching
• Individual learning plans where required

Language, Literacy and Numeracy Support

• Additional assistance with reading and writing tasks
• Support interpreting assessment instructions
• Assistance with workplace calculations
• Additional practice activities

Digital Literacy Support

• Assistance accessing online learning platforms
• Support using email and electronic communication
• Assistance with digital assessment submissions
• Basic technology support

Flexible Learning Arrangements

Where appropriate, Full Tilt Training Solutions may consider alternative training schedules, flexible assessment arrangements and additional learning support sessions to accommodate your individual circumstances.

Disability Support

Full Tilt Training Solutions welcomes students with disabilities and will work with you to identify reasonable adjustments that support your participation and achievement. You are encouraged to disclose any disability, injury or medical condition that may affect your participation so that appropriate support can be discussed. Disclosure is voluntary and all information is treated confidentially.

Welfare and Wellbeing Support

While Full Tilt Training Solutions is not a specialist counselling provider, we can refer you to appropriate external support services where personal difficulties may be impacting your learning. Students experiencing difficulties are encouraged to discuss their circumstances with our administration team.

Reasonable Adjustment

Reasonable adjustments may be implemented to support students with identified needs. Any reasonable adjustment must maintain the integrity of the training product, assessment requirements and workplace outcomes.

Adjustments may include:

Category	Examples
Learning Materials	Large print resources, modified formatting, audio materials, alternative learning resources, digital accessibility tools
Training Delivery	Additional trainer support, one-on-one sessions, flexible schedules, modified delivery methods
Assessment	Additional time, rest breaks, verbal assessment, use of readers or scribes, alternative questioning techniques, assistive technology
Digital Support	Assistance with online platforms, technology support, digital literacy coaching

For full details refer to our Reasonable Adjustment Policy (PDF).

External Support Services

Where your support needs fall outside the scope of services Full Tilt Training Solutions can provide directly, we may refer you to external organisations including:

Additional referral services may be recommended based on your individual needs.

Get Support

If you have any support needs or questions about the services available to you, contact our administration team as early as possible. We are here to help.

Contact Method	Details
Phone	08 6256 1478
Email	admin@fulltilttraining.com.au
Head Office	Unit 4/186 Main Street, Osborne Park WA 6017
Website	www.fulltilttraining.com.au

This policy is reviewed annually. Current version: V1.0 – June 2026. Next review: June 2027.

Document owner: RTO Manager | Approved by: Director